back to list

Food & Baverage

E-Horeca Achieves 22% More Orders with Mobile App Transition

Industry

Food & Baverage

Download the app

apple store google play

Overview

E-Horeca, a leading online retailer specializing in Coffee Capsules & Pods, Coffee Beans & Ground Coffee, and Chocolate Spreads & other gourmet delights, has taken a significant step in enhancing its customer experience by launching a mobile app. Developed on the BeyondCart platform, this app serves customers in North Macedonia and Greece, providing a seamless and convenient shopping experience. The app is integrated with the company’s WooCommerce-based website, ensuring real-time updates and synchronization of product information, categories, and inventory.

Background

E-Horeca has established itself as a trusted name in the gourmet food industry, known for its high-quality products and exceptional customer service. As the demand for mobile shopping increases, E-Horeca recognized the need to adapt to changing consumer behaviors. The company decided to create a mobile app to leverage the numerous benefits of mobile commerce, including increased customer engagement, enhanced accessibility, and personalized shopping experiences.

 

Challenges

E-Horeca faced several challenges:

  • Low mobile conversions and customer engagement on their website.
  • A need for faster, more efficient order fulfillment.
  • Limited personalized communication channels to boost repeat business.

“We needed more than just a mobile-friendly site. With BeyondCart’s mobile app, we’ve seen better customer engagement and overall convenience, making the shopping process much smoother.”

Founder of E-Horeca

Solution

BeyondCart helped E-Horeca develop a mobile app designed to streamline the customer journey and boost loyalty through exclusive promotions. The app provided:

  • User-Friendly Interface: An intuitive design for easy navigation.
  • Real-Time Synchronization: Seamless syncing with their WooCommerce platform to ensure up-to-date product listings.
  • Push Notifications: Personalized updates on new products and promotions to keep customers engaged.
  • Exclusive Offers: Special app-only promotions to drive downloads and app usage.

Future Plans

E-Horeca plans to introduce loyalty programs, enhanced navigation, and further personalization to keep improving the shopping experience and fostering long-term customer relationships.

 

After launching the E-Horeca mobile app, customers quickly shifted from the website to the app for their shopping. The app’s ease of use, simple navigation, and personalized shopping features made it the go-to platform. With benefits like faster checkout, exclusive offers, and targeted notifications, more customers began to prefer the app, leading to increased engagement and improved retention rates.

 

“The exclusive promotions and user-friendly app design have transformed how our customers interact with our brand. It’s been a game-changer for engagement.”

Founder of E-Horeca

Results 

The app led to impressive outcomes:

  • 22% Increase in Orders: The convenience of app-exclusive offers and push notifications drove more frequent purchases.
  • Improved Customer Retention: Personalized push notifications and seamless navigation helped boost repeat purchases by 30%.
  • Higher Order Value: Offering free delivery for orders over 1500 den incentivized larger orders.