← All customer stories

Ma Che Buoni! · Prepared food

Italian comfort food, made easy to come back to.

Ma Che Buoni! gives returning food shoppers a dedicated mobile destination and welcomes new app users with a personal offer.

ItalyMobile commerceBeyondCart Flows
Explore the Flows
THE MOBILE EXPERIENCE
Ma Che Buoni! mobile app - Food takes the leadMa Che Buoni! mobile app - Categories around the meal
Ma Che Buoni!
A closer look at the result76%

of app customers reordered

Among customers who placed an app order, 76% made at least two orders during the measured period. Repeat orders may be placed through either channel.

Meet the brand

Ma Che Buoni!

Ma Che Buoni! offers prepared dishes and Italian food for convenient meals at home. The app makes product discovery visual, with menu categories and food detail organized for a small screen.

The opportunity

A better connection with customers.

The opportunity was to make familiar dishes easy to find again while introducing first-time app customers to a clear mobile benefit.

Designed around the customer

A brand experience.
A shopping habit.

BeyondCart Flows in practice

The right next step,
automatically.

From a customer action to a relevant follow-up: these journeys show how Ma Che Buoni! uses behavior to shape its mobile communication.

01

Customer journey

Welcome a new mobile customer

  1. TRIGGER

    First app open

  2. STEP 1

    Generate a personal 10% code

  3. STEP 2

    Send the welcome notification

  4. OUTCOME

    Track the purchase goal

A personal 10% welcome offer

The first app visit starts a welcome journey, with an individual code and a direct invitation to explore the menu.

Explore customer engagement with BeyondCart →

Understanding the results

Results reflect activity measured at the time of writing. A journey is one run of an automation; the same customer can enter more than once. Order goals, notification taps and app reopens measure different actions. They do not establish that a message caused a purchase.

The repeat rate refers to customers with at least one app order who made two or more orders in the observed period. It does not mean every repeat order was placed in the app.

Your next chapter

Turn your store into
a place customers return to.

Explore BeyondCart for your brand ↗