← All customer stories

Lulu Liquor Cakes · Food & confectionery

A sweeter journey from hello to the next order.

Lulu Liquor Cakes connects bundle discovery with welcome, cart and post-purchase Flows in its colorful mobile app.

United StatesMobile commerceBeyondCart Flows
Explore the Flows
THE MOBILE EXPERIENCE
Lulu Liquor Cakes mobile app - Flavor comes firstLulu Liquor Cakes mobile app - Build a personal bundle
Lulu Liquor Cakes
A closer look at the result5

lifecycle Flows

Welcome, cart, first-order, second-order and inactivity journeys recorded at the time of writing.

5,200+

app installs

Since the March 2026 launch at the time of writing.

12,000+

automated journeys

Flow executions at the time of writing; not unique customers.

Meet the brand

Lulu Liquor Cakes

Lulu Liquor Cakes creates liquor-infused cake jars for gifting, celebrations and everyday treats. Its mobile experience carries the brand’s vivid product photography into a shopping journey built around flavor discovery and bundles.

The opportunity

A better connection with customers.

Different customers need different next steps: a first-time visitor may need an introduction, while someone who has already ordered needs a reason to return. A single broadcast cannot address both moments well.

Designed around the customer

A brand experience.
A shopping habit.

BeyondCart Flows in practice

The right next step,
automatically.

From a customer action to a relevant follow-up: these journeys show how Lulu Liquor Cakes uses behavior to shape its mobile communication.

01

Customer journey

Welcome and first purchase

  1. TRIGGER

    New app user

  2. STEP 1

    Generate a personal promo code

  3. STEP 2

    Send the welcome offer

  4. OUTCOME

    Follow up if no order is placed

Personal offers, delivered automatically

The welcome Flow creates an individual code and follows up when the first purchase has not yet happened.

02

Customer journey

Build on the first and second orders

  1. TRIGGER

    First or second order created

  2. STEP 1

    Send the relevant post-purchase message

  3. STEP 2

    Wait 3 days

  4. OUTCOME

    Send the next-order nudge

Two distinct post-purchase journeys

The first-order and second-order paths use the customer’s purchase milestone rather than treating every customer alike.

03

Customer journey

Reconnect after 14 days

  1. TRIGGER

    No app activity for 14 days

  2. STEP 1

    Send the win-back message

  3. OUTCOME

    Track an app reopen

1.4% of win-back journeys led to an app reopen

50 app-reopen goals across 3,459 journeys. App reopens measure engagement, separately from purchases.

Explore customer engagement with BeyondCart →

Understanding the results

Results reflect activity measured at the time of writing. A journey is one run of an automation; the same customer can enter more than once. Order goals, notification taps and app reopens measure different actions. They do not establish that a message caused a purchase.

Each lifecycle Flow follows a different stage of the customer relationship. Audiences may overlap between journeys.

Your next chapter

Turn your store into
a place customers return to.

Explore BeyondCart for your brand ↗