Terms of Service

Terms and Conditions

1. Subject and Duration of the Agreement

  1. “Grind Web Studio” Ltd., registered at Sofia, Alexander Stamboliyski Blvd. 134, floor 5, with Unified Identification Code (UIC) 202662951, agrees to provide the Client with access to a mobile application connected to the Client’s online store through Shopify Marketplace for 12 months. The contract automatically renews for successive periods unless terminated by either party with prior notice.
  2. The Service Provider commits to delivering the mobile application within 30 days upon receiving all necessary materials from the Client, including:
  • Logo
  • Product images and descriptions
  • Brand texts
  • Access to the Client’s Shopify and developer accounts for App Store and Google Play deployment.

2. Price and Payment Terms

  1. The Client agrees to pay a monthly subscription fee based on the selected plan, along with a percentage-based transaction fee on the revenue generated through the mobile application. Payments are processed through Shopify’s billing system.
  2. Subscription payments are due upon billing by Shopify. Any unpaid balance may result in service suspension until full payment is received.

3. Rights and Obligations of the Service Provider

  1. The Service Provider is responsible for developing, maintaining, and ensuring the functionality of the mobile application according to agreed specifications.
  2. The Service Provider reserves the right to request necessary assistance from the Client, including technical support, approvals, and design feedback.
  3. Any requested modifications beyond the agreed-upon specifications may require additional charges.

4. Rights and Obligations of the Client

  1. The Client is responsible for providing timely feedback and materials to avoid project delays.
  2. The Client must ensure their Shopify store complies with Shopify’s policies and terms.
  3. The Client acknowledges that app performance and sales depend on their store’s configuration, products, and marketing efforts.

5. Warranties and Support

  1. The Service Provider guarantees the application will function as specified and will promptly address any technical defects reported by the Client.
  2. Critical technical issues will be addressed within 4 business hours during standard support hours (9:00 AM – 6:00 PM GMT+2).
  3. Non-critical feature modifications or improvements may be requested but will be scheduled based on availability and may incur additional charges.

6. Intellectual Property

  1. The Service Provider retains ownership of the mobile application’s source code and technology.
  2. The Client has a license to use the application for the duration of the agreement but does not acquire any ownership rights over the software.
  3. The Client retains ownership of all branding, images, and product-related content provided for the application.

7. Data Protection and Privacy

  1. The Service Provider complies with GDPR and other applicable data protection laws.
  2. Personal data processed through the app will be handled securely and only used for the operation of the service.
  3. The Client is responsible for ensuring their store’s compliance with data protection regulations.

8. Termination of Agreement

  1. Either party may terminate this agreement with a 30-day written notice.
  2. In case of non-payment, the Service Provider reserves the right to suspend access to the application.
  3. No refunds will be issued for prepaid periods upon early termination unless explicitly agreed otherwise.

9. Final Provisions

  1. Any modifications to this agreement must be documented in writing and agreed upon by both parties.
  2. The laws of the Republic of Bulgaria govern this contract.
  3. Any disputes arising from this agreement will be resolved through arbitration in Sofia, Bulgaria.

Appendix 1: Service Description

The BeyondCart mobile application provides a real-time shopping experience integrated with the Client’s Shopify store. It includes:

  • Product catalog and checkout
  • Push notifications and customer segmentation
  • Sales analytics and business insights
  • Customization options based on the selected plan

The Client acknowledges that third-party services (e.g., Shopify, Apple, Google) have their own terms and conditions that may affect the availability and functionality of the application.