Among customers who placed an app order, 51% made at least two orders during the measured period. Repeat orders may be placed through either channel.
Meet the brand
Fit Bunny
Fit Bunny offers activewear that spans workouts and everyday dressing. Collections, colors and coordinated pieces are central to the brand’s product discovery experience.
The opportunity
A better connection with customers.
The app needed to be a place customers would choose to revisit. That meant connecting a strong visual storefront with incentives that recognized whether a customer was new or had already purchased.
Designed around the customer
A brand experience. A shopping habit.
01
Lead with the collection
Campaign photography gives new activewear a prominent mobile stage.
02
Find a style quickly
Visual categories let customers move between coordinated sets and individual wardrobe pieces.
03
See the garment clearly
Large product imagery keeps fit and style central to the product decision.
BeyondCart Flows in practice
The right next step, automatically.
From a customer action to a relevant follow-up: these journeys show how Fit Bunny uses behavior to shape its mobile communication.
01
Customer journey
Make the second order a distinct moment
TRIGGER
Order created
STEP 1
Generate a personal 5% code for the next purchase
OUTCOME
Send the follow-up notification
↗
A personal offer for the next order
A 5% code gives customers a clear reason to consider their next purchase after checkout.
02
Customer journey
Give new users an introduction
TRIGGER
New app user
STEP 1
Generate a 10% welcome code
STEP 2
Send the offer
OUTCOME
Follow up if no order
↗
A dedicated welcome journey
A separate welcome offer introduces the app to new shoppers, while the post-purchase Flow supports the next visit.
Results reflect activity measured at the time of writing. A journey is one run of an automation; the same customer can enter more than once. Order goals, notification taps and app reopens measure different actions. They do not establish that a message caused a purchase.