Browse, clearance-interest, cart and reactivation journeys recorded since August, at the time of writing.
Meet the brand
Fashion Dose
Fashion Dose brings premium clothing, footwear and accessories into a multi-brand fashion destination. Its mobile app keeps seasonal edits and category discovery close to product detail.
The opportunity
A better connection with customers.
A luxury purchase often takes more than one visit. A useful follow-up should recognize that consideration period and return the shopper to relevant products.
Designed around the customer
A brand experience. A shopping habit.
01
Editorial at the entrance
Seasonal photography introduces the brand’s fashion point of view before product browsing.
02
Categories with a clear role
Visual routes into footwear, clothing and accessories reduce the work of navigating a broad assortment.
03
Space for the product
Generous photography and simple variant controls keep the product decision central.
BeyondCart Flows in practice
The right next step, automatically.
From a customer action to a relevant follow-up: these journeys show how Fashion Dose uses behavior to shape its mobile communication.
Cart Flow: a 30-minute reminder, order checks and a follow-up after one day. Open full-size image ↗
01
Customer journey
Follow up on product interest
TRIGGER
Product viewed
STEP 1
Wait and check for a purchase
OUTCOME
If no purchase, send a relevant reminder
↗
0.8% notification tap rate
188 taps across 23,250 sent reminders. This measures engagement with the message, not the share of customers who purchased.
02
Customer journey
A two-step cart follow-up
TRIGGER
Product added to cart
STEP 1
Wait 30 minutes; check for an order
STEP 2
Send the first reminder if eligible
STEP 3
Wait 1 day; check again
OUTCOME
Send a second reminder if eligible
↗
A considered follow-up sequence
Two purchase checks keep the follow-up connected to an unfinished basket, rather than sending both reminders regardless of an order.
03
Customer journey
Reconnect with inactive shoppers
TRIGGER
Customer becomes inactive
STEP 1
Send the configured reactivation message
OUTCOME
Measure an app reopen
↗
4.3% of win-back journeys led to an app reopen
99 app-reopen goals across 2,280 journeys. App reopens measure engagement, separately from purchases.
Results reflect activity measured at the time of writing. A journey is one run of an automation; the same customer can enter more than once. Order goals, notification taps and app reopens measure different actions. They do not establish that a message caused a purchase.