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Fashion Dose · Luxury fashion

Give considered purchases room to come back.

Fashion Dose uses BeyondCart Flows to follow product interest, revisit unfinished baskets and reconnect with shoppers.

BulgariaMobile commerceBeyondCart Flows
Explore the Flows
THE MOBILE EXPERIENCE
Fashion Dose mobile app - Editorial at the entranceFashion Dose mobile app - Categories with a clear role
Fashion Dose
A closer look at the result4

behavior-based Flows

Browse, clearance-interest, cart and reactivation journeys recorded since August, at the time of writing.

Meet the brand

Fashion Dose

Fashion Dose brings premium clothing, footwear and accessories into a multi-brand fashion destination. Its mobile app keeps seasonal edits and category discovery close to product detail.

The opportunity

A better connection with customers.

A luxury purchase often takes more than one visit. A useful follow-up should recognize that consideration period and return the shopper to relevant products.

Designed around the customer

A brand experience.
A shopping habit.

BeyondCart Flows in practice

The right next step,
automatically.

From a customer action to a relevant follow-up: these journeys show how Fashion Dose uses behavior to shape its mobile communication.

Fashion Dose BeyondCart Flow configuration — Cart Flow: a 30-minute reminder, order checks and a follow-up after one day.
Cart Flow: a 30-minute reminder, order checks and a follow-up after one day. Open full-size image ↗
01

Customer journey

Follow up on product interest

  1. TRIGGER

    Product viewed

  2. STEP 1

    Wait and check for a purchase

  3. OUTCOME

    If no purchase, send a relevant reminder

0.8% notification tap rate

188 taps across 23,250 sent reminders. This measures engagement with the message, not the share of customers who purchased.

02

Customer journey

A two-step cart follow-up

  1. TRIGGER

    Product added to cart

  2. STEP 1

    Wait 30 minutes; check for an order

  3. STEP 2

    Send the first reminder if eligible

  4. STEP 3

    Wait 1 day; check again

  5. OUTCOME

    Send a second reminder if eligible

A considered follow-up sequence

Two purchase checks keep the follow-up connected to an unfinished basket, rather than sending both reminders regardless of an order.

03

Customer journey

Reconnect with inactive shoppers

  1. TRIGGER

    Customer becomes inactive

  2. STEP 1

    Send the configured reactivation message

  3. OUTCOME

    Measure an app reopen

4.3% of win-back journeys led to an app reopen

99 app-reopen goals across 2,280 journeys. App reopens measure engagement, separately from purchases.

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Understanding the results

Results reflect activity measured at the time of writing. A journey is one run of an automation; the same customer can enter more than once. Order goals, notification taps and app reopens measure different actions. They do not establish that a message caused a purchase.

Your next chapter

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a place customers return to.

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