Among customers who placed an app order, 35% made at least two orders during the measured period. Repeat orders may be placed through either channel.
Meet the brand
GoCampy
GoCampy supplies equipment for campers, caravans, vans and outdoor living. Its range includes furniture, electrical equipment, cooking products and travel essentials, each with different discovery needs.
The opportunity
A better connection with customers.
Following a storefront redesign, the app needed to bring the refreshed visual direction and a growing technical catalog together. Customers needed a useful route into their particular outdoor setup.
Designed around the customer
A brand experience. A shopping habit.
01
A storefront built around travel
Outdoor imagery and clear category cues establish the experience immediately.
02
Specialist categories with room to grow
Visual category navigation helps customers find equipment for different parts of a trip.
03
Useful detail at the final step
Large photography and variant selection support more considered equipment purchases.
BeyondCart Flows in practice
The right next step, automatically.
From a customer action to a relevant follow-up: these journeys show how GoCampy uses behavior to shape its mobile communication.
01
Customer journey
Give equipment research a follow-up
TRIGGER
Product viewed
STEP 1
Wait 1 day
STEP 2
Check for an order
OUTCOME
Send a reminder if eligible
↗
5.3% notification tap rate
13 taps across 246 product-interest notifications. Taps show engagement with the reminder, not completed purchases.
02
Customer journey
Reconnect after fifteen days
TRIGGER
No app activity for 15 days
STEP 1
Send the win-back message
OUTCOME
Track an app reopen
↗
5.4% of win-back journeys led to an app reopen
9 app-reopen goals across 167 journeys. App reopens measure engagement, separately from purchases.
Results reflect activity measured at the time of writing. A journey is one run of an automation; the same customer can enter more than once. Order goals, notification taps and app reopens measure different actions. They do not establish that a message caused a purchase.